Refund Policy

At FRIZTY, customer satisfaction is our priority. Please read our policy carefully before placing an order.

🎥 Parcel Opening Video (Mandatory)

Customers must record a parcel opening video at the time of delivery.
This video is required to verify damaged, incorrect, or missing items.

Without an unedited parcel opening video, returns or refunds will not be accepted.

❌ Order Cancellation by FRIZTY

We may cancel orders due to:

  • Stock unavailability

  • Pricing or product information errors

  • Payment verification issues

  • Suspected fraudulent activity

If your order is cancelled after payment, the full amount will be refunded to the original payment method.

✏ Order Cancellation by Customer

Customers may cancel an order before it is processed or shipped.

Once the order is shipped, cancellation is not possible.

If cancelled before processing, we will refund the amount (excluding transaction or payment gateway charges, if applicable).

💸 Refund Policy

Refunds are processed to the original payment method:

Payment Mode Refund Time Refund Method
Credit / Debit Card 3–5 business days Same card
UPI / Net Banking 3–5 business days Same account
Cash on Delivery 2–4 business days Bank transfer

Actual reflection time depends on your bank.

📦 Return Policy

Returns are accepted within 30 days of delivery, only if:

  • Product is unused, unwashed, unopened, and in original condition

  • Original packaging, invoice, and tags are intact

  • Parcel opening video is provided for damaged or wrong items

✅ Eligible for Return

  • Damaged or defective product

  • Wrong product delivered

❌ Not Eligible for Return

  • Used, washed, altered, or tampered items

  • Items damaged due to customer use

  • Missing tags or original packaging

🔄 Return Process

  • Raise a return request within 30 days of delivery

  • Reverse pickup may take 3–6 business days

  • In some locations, customer may be asked to self-ship

If self-shipped, courier charges will be reimbursed up to ₹120 on submission of receipt.

⏳ Refund Timeline After Return

Refund is initiated only after the product reaches our warehouse and passes inspection.

Total return & refund process may take 6–8 business days.

⚠ Multiple Returns & Abuse Prevention

To prevent misuse of the return policy:

  • Accounts with high return or refusal rates may have COD disabled

  • A return shipping fee of ₹99 may be applied in such cases

🔁 Exchange Policy

Exchanges are offered only if the replacement product is available.
If replacement is not possible, a refund will be issued.

📮 Lost or Damaged During Return Shipping

If customer self-ships the product, responsibility lies with the customer until it reaches our warehouse.

We recommend using reputed courier services.

✅ Cancellation Confirmation

Cancellation requests must be sent via email or helpline.

A confirmation will be sent to your registered email or mobile number.